Privacy Policy

We're not out here selling your data to the highest bidder or anything shady like that. Here's what we actually do with your info:

Service Delivery

• Creating personalized training programs based on your goals and limitations
• Scheduling sessions, classes, and consultations
• Providing nutrition guidance tailored to your needs
• Tracking your progress over time so we can adjust programming

Communication

• Sending appointment reminders and schedule updates
• Answering your questions about programs or membership
• Sharing tips, workout ideas, or facility updates (you can opt out anytime)
• Emergency notifications if we need to close or change hours

Business Operations

• Processing payments and managing your membership
• Maintaining accurate records for insurance and liability purposes
• Improving our services based on feedback and usage patterns
• Legal compliance and protecting our rights (hopefully never needed, but gotta cover our bases)

We're pretty protective of your info, but there are a few scenarios where we share it (always with proper safeguards):

Service Providers

• Payment processors for handling transactions securely
• Email and communication platforms to send you updates
• Cloud storage providers where we backup data
• Website hosting and analytics services

All these partners are contractually required to protect your data and can't use it for their own purposes.

Legal Requirements

• Law enforcement if we're legally required to do so
• Court orders or subpoenas (we'll fight it if we think it's unreasonable)
• Emergency situations where someone's health or safety is at risk

Business Transfers

If we ever sell the gym or merge with another business, your info would transfer to the new owners. But don't worry - they'd still have to follow this privacy policy.

What We DON'T Do

• We don't sell your personal info to third parties. Period.
• We don't share your health data with anyone without your explicit consent
• We don't spam you with ads from random companies

We're not cybersecurity experts, but we work with people who are. Here's how we keep your data locked down:

Technical Protections

• SSL encryption for all data transmitted through our website
• Encrypted storage for sensitive health and payment information
• Regular security audits and software updates
• Firewalls and intrusion detection systems
• Secure backup systems with redundancy

Physical & Administrative Security

• Limited access to personal data - only staff who need it for their job can see it
• Mandatory privacy training for all employees
• Secure facilities with controlled access
• Confidentiality agreements with all staff and contractors

Real talk: No system is 100% foolproof. If there's ever a data breach, we'll notify you ASAP and tell you exactly what happened and what we're doing about it. That's just being straight with you.

Yeah, we use cookies - the digital kind, not the protein kind (though we've got opinions on those too). Here's the breakdown:

Essential Cookies

These keep the site functioning - remembering you're logged in, your cart if you're booking services, basic stuff like that. Can't really turn these off if you wanna use the site properly.

Analytics Cookies

We use tools like Google Analytics to see how people use the site - what pages get visited, where people drop off, that kinda thing. Helps us make the site better. This data's anonymized, so we're not tracking you specifically.

Marketing Cookies

Sometimes we run ads and need to track if they're working. These might remember that you visited our site and show you relevant ads elsewhere. You can disable these through your browser settings if they bug you.

Managing Your Preferences

Most browsers let you control cookies through settings. Check out Chrome, Firefox, Safari, or whatever you're using - they all have cookie management tools. Just know that blocking some cookies might make the site wonky.

It's your data, so you've got rights. Under Canadian privacy law (and just common decency), here's what you can do:

Access Your Information

Wanna know what we've got on file about you? Just ask. We'll send you a copy of everything we're storing within 30 days.

Correct Inaccurate Data

If something's wrong - outdated contact info, incorrect measurements, whatever - let us know and we'll fix it ASAP.

Delete Your Data

Want us to wipe your info? We can do that, though we might need to keep some stuff for legal or accounting reasons (like transaction records). We'll tell you what we can and can't delete.

Opt Out of Communications

Not interested in our emails anymore? Every message we send has an unsubscribe link. Click it and you're off the list. We'll still need to send you essential stuff like billing notices or appointment confirmations though.

Data Portability

Need your data in a format you can take elsewhere? We can export your training history, measurements, and other info in a readable format.

Withdraw Consent

If you gave us permission to use your data for something specific (like sharing progress pics on social), you can revoke that anytime.

How to Exercise These Rights: Just shoot us an email at info@nexuracrown.info or give us a ring at (604) 555-7239. We'll get back to you within a few business days.

We don't keep your data forever - that'd be weird and unnecessary. Here's our retention approach:

Active Members

While you're training with us, we keep all your data current and accessible. Makes sense, right?

After You Leave

• Contact info and basic records: kept for 7 years (Canadian tax and business law requirements)
• Health and fitness data: deleted after 3 years unless you request otherwise
• Payment records: kept for 7 years for accounting purposes
• Marketing data: deleted within 30 days of cancellation

Anonymous Data

Sometimes we anonymize data for research or improving our programs. Once it's truly anonymous (can't be traced back to you), we might keep it indefinitely. But again - can't identify you from it.

If you want us to delete your data earlier than our standard retention periods, just let us know. We'll accommodate where legally possible.

We do train some younger athletes (sports-specific training is kinda our thing), but we're extra careful with minors:

Parental Consent

Anyone under 18 needs a parent or guardian to sign off on membership and provide consent for data collection. No exceptions.

Limited Data Collection

For minors, we only collect what's absolutely necessary for training and safety. We don't send marketing emails to kids or track their online behavior beyond basic site functionality.

Parent Access

Parents can review, modify, or request deletion of their child's data anytime. You're in control of your kid's information.

Our website isn't specifically designed for kids, and we don't knowingly collect data from anyone under 13 without verified parental consent.

Privacy laws change, technology evolves, and sometimes we update our practices. When we need to modify this